Centro assistenza

Cookie Policy

When you visit our Website, our system automatically collects information about your visit, such as your browser, IP address, and the referring Website. This collection may be done in conjunction with our platform providers and partners. We may receive from them general demographic or usage data of our Website visitors.

To collect the information in question we use cookies and similar tracking tools. Cookies are small files that are stored on your computer or equipment when you visit our web pages. Some of the cookies are essential for the Website to operate; others improve your Website experience and help us deliver a better service. Below are the types of cookies we use and their purposes.

  • Required cookies: enable the navigation and basic functionality of the websites, e.g., access to member areas of the Website.
  • Functional cookies: allow us to analyse your website usage and your selections on the Website (e.g. your session key, language, or region), so we can save these settings and offer you a more personalised experience.
  • Advertising cookies: allow us to gauge how effective our content marketing is. These cookies are provided by our partners to track website visits and new player registrations from advertising. We do not share your personal information (such as name or email) to affiliated partners except for site visit data collected directly by such Advertising Cookies. However, your Websitevisit data may be linked with other personal information collected through other sources by the providers. The latter external data processing is governed by the privacy notices and policies of these third-party providers.

Due to the technical structure of the casino Website, the cookies we store can be divided in 3 main groups.

1) Cookies stored by a back-end application

2)Cookies stored by a front-end application

3)Third party cookies

Backend Application

Name of the Cookie

Retention Period

Purpose of the Cookie

locale

Session

Defines user's language to show the relevant content

original_user_id

20 years

Stores the duplicated user id

trackers

Session

Collects the statistics for google analytics

ga_client_id

Session

Google analytics id

referral_params

1 month

Assigns a user to an affiliate if any

btag

1 month

Identifies the different affiliate systems, campaigns and affiliates

subid

1 month

ctag

1 month

affiliate_link_id

1 month

qtag

1 month

stag

1 month
utm_source1 monthUTM parameters of the url
utm_medium1 month
utm_campaign1 month
utm_content1 month
utm_term1 month
_casino_session1 monthAllows to stay logged in on each of web-site's page and during the next visits

Frontend Application

Name of the Cookie

Retention Period

Purpose of the Cookie

_cookies_accepted

10 years

Defines if the cookies have been accepted by a user

_user_visited_app

10 years

Defines if the user has already visited the web-site

_access_by_country_policy_accepted

10 years

Defines the list of countries where the cookies have been accepted by the user

utm_source, utm_medium, utm_campaign, utm_content, utm_term

1 month

UTM parameters of the url

Support Chat Cookies

Name of the Cookie

Retention Period

Purpose of the Cookie

LaSID

session

Visitor session identifier

LaVisitorId

default value is 30 days

This identifier is used to recognize the visitor on each visit of pages where the widget integration code is added

LaVisitorNew

1 day

Information if this is a new or returning visitor, automatic invitations may display depending on this attribute

LaRunningChat

session

Parameters to reload the chat window if page is refreshed or visitor navigates their browser to another page

LaUserDetails

session

Stores user details information defined by administrator in integration code

closedInvitations

session

List of invitations that the visitor dismissed, the invitations will not be displayed while the cookie is valid

In addition to the above, we use a number of third party service providers who also set cookies on this Website, in order to deliver the services that they are providing to us. Such services include, but are not limited to, helping us to improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns.

How to Control Cookies

Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all cookies, or to delete cookies that have already been set by modifying your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our Website.

You can manage cookie usage through your browser settings. The help function in your preferred browser should provide you with the correct information.

You can read more about cookies on the website https://www.aboutcookies.org/

Some browsers provide helpful cookie guides:

Chrome

Firefox

Internet Explorer

Safari 5 for Mac

Opera

Microsoft Edge

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